Thank you for purchasing our plant-based, organic hair care products from www.munaandluchi.com. We are committed to providing you with high-quality products.

Please review our refund policy below:

1. Eligibility for Refunds:

Damaged or Defective Products: If your product arrives damaged or defective, please contact us within 3 days of receiving your order with clear photographic evidence of the damage or defect. We will assess the issue and, if approved, offer a replacement or a full refund.
Incorrect Items: If you receive the wrong product, please contact us within 3 days of receiving your order. We will arrange for the correct item to be shipped to you or offer a full refund upon the return of the incorrect item (in its original, unopened condition).

2. Non-Refundable Items: Due to the nature of our plant-based, organic hair care products and for hygiene reasons, we generally do not offer refunds or exchanges for products that have been opened or used, unless they are damaged or defective upon arrival or if you received the wrong item.

Trichology consultation fees are generally non-refundable once the consultation has taken place. Cancellations or rescheduling may be possible subject to the terms agreed upon at the time of booking.

3. Refund Process: To request a refund, please contact us at munaandluchi@gmail.com with your order number, details of the issue, and any supporting evidence (such as photographs). Once your request is received and approved, we will process your refund within 7 -10 business days. Refunds will be issued via the original payment method used for the purchase. Please note that it may take additional time for your bank or payment provider to process the refund and for the funds to appear in your account.

4. Returns: If a return is required (e.g., for incorrect items), we will provide you with instructions on how to return the product. The item must be returned in its original, unopened condition and packaging. We will cover the cost of return shipping for damaged, defective, or incorrect items.

5. Important Notes: We reserve the right to refuse a refund if the conditions of this policy are not met. This refund policy applies only to purchases made directly through our website. If you have any questions or concerns regarding our refund policy, please do not hesitate to contact us at munaandluchi@gmail.com. Thank you for your understanding.